Terms of Service
AI Data Processing, Technology Services, and Third-Party Integration Disclosures
20-2 Dispatch— A Product of 20-2 Logistics Consultants LLC
Terms of Service
Effective Date: March 10, 2026 · Last Revised: March 10, 2026
1. Acceptance of Terms
By accessing, browsing, registering for, or using the 20-2 Dispatch platform, including any associated websites, applications, APIs, integrations, or services (collectively, the “Platform” or “Service”), whether as a free trial user, beta participant, paid subscriber, or otherwise, you (“User,” “You,” or “Your”) acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”), as well as our Privacy Policy, which is incorporated herein by reference.
If you are accessing or using the Platform on behalf of a company, organization, or other legal entity (“Organization”), you represent and warrant that you have the authority to bind that Organization to these Terms, and the terms “You” and “Your” shall refer to both you individually and the Organization. If you do not have such authority, or if you do not agree with these Terms, you must not access or use the Platform.
20-2 Logistics Consultants LLC (“Company,” “We,” “Us,” or “Our”) reserves the right to modify, update, or revise these Terms at any time, with or without prior notice. Any changes will be effective immediately upon posting the revised Terms on the Platform or notifying you via email or in-app notification. Your continued use of the Platform following any such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates.
2. Description of Service
20-2 Dispatch is a cloud-based transportation management system (“TMS”) and customer relationship management (“CRM”) platform designed for freight brokerage operations. The Platform provides tools and features to assist with, among other things, load management, carrier sourcing and assignment, shipment tracking, document generation and management, invoicing and billing, commission tracking, customer and contact management, and operational reporting.
The Platform incorporates various technologies, including but not limited to artificial intelligence (“AI”), machine learning, natural language processing, and automated data processing, to enhance operational efficiency and assist users in performing their freight brokerage functions. The specific technologies, features, integrations, and capabilities available through the Platform may change from time to time at the Company's sole discretion, and the Company makes no guarantee that any particular feature or functionality will remain available.
3. Artificial Intelligence and Automated Technology Features
3.1 Overview of AI-Powered Features
The Platform utilizes AI and automated technologies to provide various features and functionalities. These features are designed to assist—not replace—the professional judgment, expertise, and decision-making of qualified freight brokerage personnel. AI-powered features within the Platform may include, but are not limited to:
- Operational Assistance and Load Building: AI may suggest, recommend, or assist in the creation and management of freight loads, including suggesting carriers, routes, rates, and operational parameters based on available data.
- Document Generation and Processing: AI may assist in the generation, formatting, review, or processing of operational documents including but not limited to rate confirmations, invoices, bills of lading, carrier packets, and other freight-related documents.
- Carrier Matching and Recommendation: AI may analyze carrier data, performance history, equipment availability, lane preferences, and other factors to suggest or recommend carriers for particular shipments.
- Communication Assistance: AI may assist in drafting, formatting, or suggesting communications including emails, text messages, notes, and other operational correspondence.
- Search and Data Retrieval: AI-powered search features may use semantic analysis, natural language processing, and embedding technologies to help users locate information within the Platform.
- Help and Support: An AI-powered help agent may be available to answer questions about Platform features, provide guidance on operational workflows, and assist with troubleshooting.
- Data Analysis and Insights: AI may analyze operational data to provide insights, reports, trends, projections, or recommendations related to brokerage operations.
- Automated Workflows: Certain operational tasks may be partially or fully automated through AI and rule-based systems, including but not limited to status updates, notification triggers, document routing, and data validation.
The Company reserves the right to add, modify, suspend, or discontinue any AI-powered feature at any time without prior notice.
3.2 Third-Party AI and Technology Service Providers
To deliver AI-powered features and other Platform functionalities, the Company utilizes third-party service providers (“Technology Providers” or “Sub-processors”) to process certain data. As of the effective date of these Terms, the Company's Technology Providers include, but are not limited to, the following:
| Provider | Service Type | Purpose | Data Handling |
|---|---|---|---|
| Anthropic (Claude) | AI Language Model | Operational AI assistance, load building, document generation, help agent, communication | Commercial API. Not used for model training. Auto-deleted within 30 days |
| OpenAI | AI Embeddings | Semantic search, text matching, and data retrieval within the Platform | Commercial API. Not used for model training. Subject to OpenAI API data usage policy. |
| Intuit (QuickBooks Online) | Accounting Integration | Invoice synchronization, payment tracking, and financial data exchange | OAuth-authenticated. Data governed by Intuit's terms of service and privacy policy. |
| Twilio | Communications | SMS/text messaging for operational communications and notifications | Message content and phone numbers transmitted per Twilio's terms and privacy policy. |
| Vercel | Hosting & Storage | Application hosting, serverless functions, file/document storage (Vercel Blob) | Infrastructure provider. Data at rest and in transit encrypted. Governed by Vercel's DPA. |
| Neon | Database | Primary data storage (PostgreSQL) for all Platform operational data | SOC 2 compliant. Data encrypted at rest and in transit. Governed by Neon's DPA. |
The Company reserves the right to add, change, or replace Technology Providers at any time. The Company will make reasonable efforts to ensure that any replacement Technology Provider provides substantially similar or greater data protection commitments. An updated list of Technology Providers will be maintained and made available upon request.
3.3 Data Transmitted to AI Service Providers
When you use AI-powered features within the Platform, certain data that you have entered, uploaded, or that is associated with your use of the Platform may be transmitted to our AI Technology Providers for processing. The categories of data that may be transmitted include, but are not limited to:
- Load and Shipment Information: Origin and destination addresses, facility names and contacts, commodity descriptions, weight and dimensions, temperature requirements, pickup and delivery dates and times, special handling instructions, reference numbers, and any other information associated with a load or shipment record within the Platform.
- Carrier Information: Carrier company names, MC/DOT numbers, contact names and phone numbers, email addresses, equipment types, lane preferences, performance ratings, insurance information, and other data associated with carrier records within the Platform.
- Customer and Shipper Information: Company names, facility addresses, contact names, phone numbers, email addresses, billing information, shipping preferences, commodity profiles, and other data associated with customer or shipper records within the Platform.
- Financial and Rate Information: Rate amounts, accessorial charges, fuel surcharges, commission amounts, invoice numbers, payment terms, and other financial data associated with loads, invoices, or billing records within the Platform.
- Operational Notes and Communications: User-entered notes, comments, instructions, status updates, internal memos, and other free-text data associated with any record within the Platform.
- User Queries and Instructions: Text input, search queries, commands, questions, and other instructions provided by users when interacting with AI-powered features.
- Contextual and Metadata: Timestamps, record identifiers, organizational identifiers, user roles, and other metadata necessary to provide relevant AI-generated responses within the appropriate operational context.
3.4 Data NOT Transmitted to AI Service Providers
The Company has implemented technical safeguards to ensure that the following categories of sensitive data are not transmitted to AI Technology Providers:
- User passwords, authentication tokens, or session credentials
- Payment card numbers, bank account numbers, or other direct financial account identifiers
- Social Security numbers, tax identification numbers, or government-issued identification numbers
- Biometric data of any kind
- Data unrelated to the operational use of the Platform
Notwithstanding the foregoing, the Company cannot guarantee that users will not inadvertently include sensitive information in free-text fields, notes, or other user-generated content that may be processed by AI features. Users are solely responsible for ensuring that they do not enter sensitive personal information into fields or features that are processed by AI Technology Providers, and the Company shall not be liable for any data exposure resulting from a user's voluntary inclusion of sensitive information in such fields.
3.5 No Model Training on User Data
The Company accesses all AI Technology Providers through commercial application programming interface (“API”) agreements. Under the terms of these commercial API agreements, user data transmitted to AI Technology Providers is not used to train, fine-tune, improve, or otherwise develop the AI provider's models, algorithms, or services. User data is processed solely for the purpose of generating real-time responses, outputs, and recommendations within the Platform and for no other purpose.
The Company will not enter into any agreement with an AI Technology Provider that permits the use of user data for model training without first obtaining explicit, informed, opt-in consent from affected users and providing reasonable prior notice of such change.
3.6 Data Retention by AI Technology Providers
AI Technology Providers may temporarily retain data transmitted through the API for limited operational, security, and abuse-prevention purposes. As of the effective date of these Terms:
- Anthropic retains API inputs and outputs for no more than thirty (30) days before automatic deletion.
- OpenAI retains API inputs and outputs for no more than thirty (30) days before automatic deletion, per their API data usage policy.
These retention periods are governed by the respective Technology Provider's commercial API terms and are subject to change by the Technology Provider. The Company does not control the exact timing or method of data deletion by Technology Providers but has verified that the applicable commercial API terms prohibit use of retained data beyond the stated operational and security purposes. The Company will make reasonable efforts to monitor changes in Technology Provider data retention policies and will update this disclosure if material changes occur.
3.7 AI Output Accuracy and Disclaimer
AI-generated outputs, including but not limited to suggestions, recommendations, drafted documents, carrier matches, rate estimates, operational guidance, and any other content generated by AI features, are provided on an “AS IS” and “AS AVAILABLE” basis and are intended as informational suggestions only. AI-generated outputs:
- May contain errors, inaccuracies, omissions, or outdated information
- May not account for all relevant factors, market conditions, regulatory requirements, or operational constraints
- Should not be relied upon as the sole basis for any business decision, financial commitment, contractual obligation, or regulatory compliance determination
- Do not constitute professional advice of any kind, including but not limited to legal, financial, regulatory, safety, or compliance advice
- May produce different results for the same or similar inputs due to the probabilistic nature of AI technologies
Users are solely and exclusively responsible for independently reviewing, verifying, validating, and approving all AI-generated content before taking any action, making any commitment, executing any document, or relying on such content in any manner. The Company makes no representation or warranty, express or implied, regarding the accuracy, completeness, reliability, suitability, or fitness for a particular purpose of any AI-generated output.
3.8 Opt-Out of AI Features
Organization administrators may disable AI-powered features for their entire Organization at any time through the Platform's administrative settings. Individual users may also be able to disable AI features for their own accounts, subject to the permissions and configurations established by their Organization administrator.
When AI features are disabled for a user or Organization, no data associated with that user or Organization will be transmitted to AI Technology Providers for AI processing purposes. Disabling AI features will not affect data transmitted to other Technology Providers necessary for core Platform functionality (such as database storage, application hosting, and communications services). Users acknowledge that disabling AI features may reduce the functionality, capabilities, and utility available within the Platform.
4. User Data and Ownership
4.1 Your Data
As between you and the Company, you retain all right, title, and interest in and to all data, information, content, and materials that you submit, upload, enter, or otherwise provide to the Platform (“User Data”). The Company does not claim any ownership interest in your User Data.
4.2 License Grant
By submitting User Data to the Platform, you grant the Company a limited, non-exclusive, worldwide, royalty-free license to use, process, store, transmit, display, reproduce, and modify your User Data solely to the extent necessary to provide, maintain, improve, and support the Platform and its features, including transmitting data to Technology Providers as described in these Terms. This license terminates when you delete your User Data or terminate your account, except to the extent that the Company is required to retain copies pursuant to applicable law, these Terms, or for legitimate business purposes such as backup, archival, or fraud prevention.
4.3 Data Security
The Company implements commercially reasonable administrative, technical, and physical safeguards designed to protect User Data from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption of data in transit and at rest, role-based access controls, multi-tenant data isolation, secure authentication mechanisms, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and the Company cannot guarantee absolute security. Users acknowledge and accept this inherent risk.
4.4 Data Breach Notification
In the event of a data breach that results in unauthorized access to, or disclosure of, User Data, the Company will notify affected users and, where required, applicable regulatory authorities, in accordance with applicable federal and state laws. The Company will make commercially reasonable efforts to provide such notification within seventy-two (72) hours of becoming aware of the breach, or within such shorter period as may be required by applicable law.
5. Account Registration and Access
To use the Platform, you must create an account and provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. You agree to notify the Company immediately of any unauthorized use of your account or any other breach of security. The Company shall not be liable for any loss or damage arising from your failure to protect your account credentials.
The Company reserves the right to suspend or terminate your account, or restrict your access to the Platform, at any time and for any reason, including but not limited to violation of these Terms, non-payment of fees, suspected fraudulent or illegal activity, or for any other reason at the Company's sole discretion.
6. Fees, Payment, and Billing
Access to the Platform is provided on a subscription basis, subject to the applicable pricing plan selected by you or your Organization. All fees are quoted in United States dollars, are non-refundable except as expressly set forth herein, and are due in accordance with the billing cycle and payment terms specified at the time of purchase or as otherwise communicated to you.
The Company reserves the right to modify its pricing, including subscription fees, at any time. Changes to pricing will be communicated to you at least thirty (30) days in advance and will take effect at the beginning of your next billing cycle. Your continued use of the Platform after a price change constitutes acceptance of the new pricing.
If any payment is past due, the Company reserves the right to suspend or limit your access to the Platform until all outstanding amounts are paid in full. The Company may also charge interest on past-due amounts at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law.
7. Acceptable Use Policy
You agree to use the Platform only for lawful purposes and in accordance with these Terms. Without limiting the foregoing, you agree not to:
- Use the Platform in any manner that violates any applicable federal, state, local, or international law or regulation, including but not limited to laws governing freight transportation, brokerage, data privacy, or export control
- Attempt to gain unauthorized access to any part of the Platform, other user accounts, computer systems, or networks connected to the Platform
- Interfere with or disrupt the integrity or performance of the Platform or the data contained therein
- Use the Platform to transmit any malicious code, virus, or other harmful computer code or technology
- Use AI features to generate content that is misleading, fraudulent, defamatory, or that infringes upon the rights of any third party
- Attempt to reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform or any AI features
- Use the Platform to store or process data that you do not have the legal right to collect, use, or disclose
- Share, resell, sublicense, or otherwise make the Platform available to any third party other than authorized users within your Organization
- Attempt to circumvent, disable, or otherwise interfere with any security-related features of the Platform, including AI feature controls and data access restrictions
8. SMS Messaging Program
Program Name: 202 Logistics Driver Updates (Operational SMS)
Who It's For: Drivers and carriers who accept loads from 20-2 Logistics and provide a mobile phone number to our dispatch team.
Consent / Opt-In: Drivers opt in by providing their mobile number to our dispatch team and explicitly agreeing to receive SMS operational updates for a shipment they accept. Consent is collected during carrier onboarding and/or dispatch communications related to a specific load.
Purpose: Messages are strictly operational and related to a specific shipment. They include: ETA checks and confirmations, pickup and delivery status updates, appointment changes, issue resolution, and dispatch coordination. We do not send marketing texts to drivers under this program.
Message Frequency: Typically 0–5 messages per load (varies by shipment activity).
Costs: Message and data rates may apply.
Opt-Out: Reply STOP to opt out at any time.
Help: Reply HELP for help, or contact support@202dispatch.com.
We do not sell phone numbers. We do not share phone numbers with third parties for marketing purposes.
9. Intellectual Property
The Platform, including its design, architecture, source code, algorithms, features, user interface, documentation, trademarks, logos, and all other intellectual property associated with 20-2 Dispatch, is and shall remain the exclusive property of the Company or its licensors. These Terms do not grant you any right, title, or interest in the Platform beyond the limited right to access and use the Platform in accordance with these Terms.
Any feedback, suggestions, ideas, or recommendations that you provide to the Company regarding the Platform (“Feedback”) shall be the sole and exclusive property of the Company, and the Company may use such Feedback for any purpose without obligation or compensation to you.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR TECHNOLOGY PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, THE COMPANY'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.
11. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, affiliates, and Technology Providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in connection with: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your reliance on AI-generated outputs; (e) any data or content you submit to the Platform; or (f) your infringement of any third-party right, including any intellectual property, privacy, or proprietary right.
12. Disclaimer of Warranties
THE PLATFORM, INCLUDING ALL AI FEATURES, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
WITHOUT LIMITING THE FOREGOING, THE COMPANY DOES NOT WARRANT THAT: (A) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM THE USE OF THE PLATFORM, INCLUDING AI-GENERATED OUTPUTS, WILL BE ACCURATE, RELIABLE, OR COMPLETE; (C) THE PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; OR (D) ANY DEFECTS IN THE PLATFORM WILL BE CORRECTED.
13. Termination
Either party may terminate these Terms at any time by providing written notice to the other party. Upon termination, your right to access and use the Platform will immediately cease. The Company will make commercially reasonable efforts to allow you to export your User Data for a period of thirty (30) days following termination, after which the Company may delete your User Data in accordance with its standard data retention practices.
Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 3.7 (AI Output Accuracy and Disclaimer), 4 (User Data and Ownership), 10 (Limitation of Liability), 11 (Indemnification), 12 (Disclaimer of Warranties), 14 (Governing Law), and 15 (Dispute Resolution).
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of laws principles. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts located in Washington County, Oklahoma, and you consent to the personal jurisdiction of such courts.
15. Dispute Resolution
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall first be attempted to be resolved through good-faith negotiation between the parties for a period of not less than thirty (30) days. If the dispute cannot be resolved through negotiation, either party may pursue binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Bartlesville, Oklahoma, and the decision of the arbitrator shall be final and binding.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.
16. Miscellaneous Provisions
These Terms, together with the Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and the Company regarding the subject matter hereof and supersede all prior agreements, understandings, and communications, whether written or oral.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions.
The Company's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of the Company.
You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of the Company. The Company may assign these Terms without restriction.
All notices required or permitted under these Terms shall be in writing and shall be deemed effective upon delivery when sent by email to support@202dispatch.com for notices to the Company, or to the email address associated with your account for notices to you.
Contact Information
20-2 Logistics Consultants LLC
2120 Turtle Crk, Bartlesville, OK 74006
(800) 773-8785